Online Store Policies
Please feel free to call
us at 877-884-2787 or 972-240-0187
between 9 a.m. - 6 p.m. CST with
any questions on availability,
expediting or placing
an order.
Ordering
The simplest and secure way to place
your order is through our online
shopping cart using VISA, MasterCard,
Discover, and PayPal. We also accept
check and credit card orders through
the mail. Please use the shopping
cart system for mail in orders, and
print out the final order to mail.
Specify any unique ordering or shipping
requests under "Special
Instructions" in the
Shopping Cart. Your order will be
confirmed via email. We will ship
to virtually any address in the world.
Please make your check or postal
money order (drawn on U.S. banks
only) payable to Stitch 'Em
Up and
enclose with the completed form.
If you have a 'spam-guard' like
from Earthlink, or an AOL block on
your email, confirmation of your
order and shipment information will
bounce back to us and you will receive
no correspondence regarding your
order.
Insurance Options
Because of steadily increasing number
of orders going astray once shipped,
we're providing an Insurance Option.
$2.00 will
cover up to $150 worth
of product for Free replacement. If
you choose not to insure your order
against damage or loss, Stitch 'Em
Up wlll not
be liable for
product replacement. We strongly
advise you to take insurance out
on your purchases.
Shipping & Handling
- All orders are shipped within
48 hours of receipt via USPS First
Class mail.
- If there is any delay in shipping,
we will contact you as to your
preferences.
- Shipping charges listed below
are for United States.
- Canadian and Mexico shipments
will have an additional postal
charge of $3.25.
- International shipments will
have an additional postal charge
of $6.50 applied.
- If you require a special shipping
method or rush delivery, please
contact us directly.
Limited Time
Offer:
Free Shipping on
orders of $50.00 and higher
Receive Free shipping
on domestic orders of $50.00 or more.
For orders under $50.00, regular
shipping charges will be added.
*Free Shipping only
applies to regular First Class Mail
shipped in the US. International
order do not qualify for this free
shipping offer.
Standard Shipping Charges
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| Up
to $12 |
— |
$2.50 |
Up to $50 |
— |
$6.25 |
Up
to $125 |
— |
$8.75 |
| Up
to $20 |
— |
$3.75 |
Up to $70 |
— |
$7.25 |
Up
to $149 |
— |
$10.50 |
| Up
to $40 |
— |
$5.50 |
Up to $90 |
— |
$8.00 |
$150
+ |
— |
$12.00 |
Returns Policy
We appreciate your business and
will accept returns on any unused
patterns and merchandise.
- Must be returned unused, and
in good condition within 30 days
of purchase. (If you have a special
situation, please contact
us.)
- You must contact
us before returning any merchandise
for a RMA (returns
merchandise authorization) number
or your refund will not be processed.
- Returns over $15 will incur a
10% restocking
fee.
- Please included a copy or your
invoice with any return if possible.
- A refund check will be issued
within *three days of receipt of
merchandise. Note: if you paid
by check, your check will have
had to have cleared the bank before
issuing a refund.
- We're sorry but shipping charges
are not refundable.
*Stitch 'Em Up is closed
at times during the year for retail
shows. Returns received then will
be mailed within one week of our
return to the office.
Please feel free to call
us at 877-884-2787 or 972-240-0187
between 9 a.m. - 6 p.m. CST with
any questions on availability,
expediting or placing
an order.
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